Advanced Skill Program for Executive Assistants & P.A’s
- 17th – 18th September, 2025
This 2-day training is an advanced programme that develops the managerial strengths and abilities of 21st century Executive Assistants, Personal Assistants & Secretaries. This groundbreaking training raises the skills and professionalism of this vital workforce sector.
This training has been designed to meet the demand for a comprehensive programme that increases the confidence and abilities of Assistants at work and develops them both professionally and personally.
Course Objectives
- Equip – with the skills, techniques, and tools to become fully multifunctional
- Prepare – for the ever-increasing demands of the 21st century PA through improved time management, enhanced communications skills, and more effective control of meetings and events
- Build – confidence, powers of influence, and self-esteem from a heightened understanding of self-worth, emotional intelligence, assertiveness and management of relationships – especially the Boss-PA relationship
- Achieve – job satisfaction and career expectations by continuous professional development, balancing work with life and transforming stress
Day 1
- Session One: Leadership
- Enhancing your management skills set
- Fine-tuning responsibilities
- Exploring and identifying leadership styles
- Session Two: Upwards Management of Your Executive
- Value tests
- Time management
- The grid of urgency – dealing with time bandits
- Goal setting
- Boss v. PA priorities
- Delegation – managing the relationship with your boss
- Running the office
- Session Three: Communications Skills Toolkit
- Unpacking and practicing proven negotiations skills
- Developing the art of influence
- Build – confidence, powers of influence and self-esteem from a heightened understanding of self-worth, emotional intelligence, assertiveness and management of relationships – especially the Boss-PA relationship
- Session Four: Building Your Strength in Relationship Management
- Understanding the enablers of motivation
- Internal and external drivers
- Practical motivational forces that you can influence
- Empowerment – vision – ownership – identifying talent
Day 2
- Session One: Building your professional identity and image
- Your telephone image – telephone relationships
- Combating the five brigades of the telephone army –mastering the equipment
- Do’s and don’ts of answering the telephone
- Listening skills – creating one’s identity over the telephone – covering for the boss – assertiveness
- More image enhancements
- Session Two: Meetings, agendas and minutes meetings diagnostics – team-building
- Meetings alternatives – cost v. effectiveness
- Meeting types – minute-taking styles
- Brainstorming – preparations & equipment
- Partnering with the meeting chairperson – the role of the secretary
- Participation – note-taking
- Minute-publishing styles –distribution of agenda and minutes
- Session Three: Managing your continuous professional development
- Continuous learning – learning characteristics
- Career Growth
- Sustained self-motivation
- Session Four: Stress Transformation
- Analyzing stressors – identifying effects of stress
- Learning to transform stress Inquiry
